At Razdaar, the health and safety of our customers is our top priority. Due to our strict safety protocols, we do not accept returns or exchanges on any prescription or over-the-counter medications.

Once a pharmaceutical product has left our controlled facility, we can no longer guarantee its storage conditions or integrity. Therefore, we cannot accept returned medications for resale or reuse under any circumstances.

Exceptions: When We Make a Mistake

We take accuracy and quality very seriously. If an error occurred on our end, we will gladly make it right by offering a full refund or a free replacement. You are eligible for a resolution if:

• Incorrect Item: You received a medication or product different from what you ordered.
• Damaged or Defective: Your item arrived damaged, crushed, or with a broken/tampered safety seal.
• Expired Product: The medication you received is past its printed expiration date upon arrival.

How to Report an Issue

If you experience any of the issues listed above, please follow these steps so we can resolve the problem quickly:

1. Contact Us Promptly: Reach out to our customer support team within [Insert Number, e.g., 7 days] of receiving your delivery.
2. Provide Documentation: Include your order number and clear photographs of the incorrect, damaged, or expired item, including the shipping label.
3. Resolution: Our team will review your claim and immediately issue a refund to your original payment method or expedite a replacement order at no additional cost to you.

Important Note: Please do not mail the product back to us unless explicitly instructed to do so by our support team. In most cases involving errors or damage, we will ask you to safely dispose of the compromised medication according to local guidelines.